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Services

We take pride in the full range of services that we offer so that you’re assured of expert care at every step, from initial discovery meetings to installations to long-term service/support. You’ll always get a first-class, frustration-free experience with PHAND.

Consultation

We offer thoughtful discussion and valuable insight about what smart technology and systems will work best to achieve your desired results. Get up to speed on the latest innovations and trends and have your questions answered. With our collaborative approach, you can expect practical ideas and creative suggestions on how to incorporate technology to enhance lives and improve efficiencies. We can even let you know what to avoid or where to proceed with caution, which can save time, money and frustration.

Design & Engineering

Thorough and thoughtful design and engineering up front leads to the best balance of functionality, reliability and aesthetics in the end. It ensures integrated systems that are easy to use, perform consistently and even allow for future expansion or upgrades. And when everything is planned properly – including wiring infrastructure, hardware location, control device placement, user interface design, power management and aesthetics – it avoids costly mistakes and re-works. We coordinate with all project-related professionals and subcontractors.

System Documentation

Ensure a smooth construction process by having the design of your tech system well documented before construction starts. We provide clearly defined drawings for all trades re: device location, pre-wire, technical power, schematics, rack elevation, lighting control, motorized window treatments, equipment space planning, video sightlines, requirements for video niches, and more. We coordinate with all necessary team members to prevent confusion and achieve a smooth and efficient project from start to finish.

Get the best results: Call before construction starts!

As-Built Documentation

By the time building construction is complete, the final build is inevitably different from the original design drawings. As-built documentation will help save time, money and frustration going forward, with maintenance and service calls, tech upgrades and renovations. PHAND will provide clear, accurate documentation with all tech system changes, including notes, exact modifications and any other pertinent information.

Project Management

Project sites are dynamic environments with many moving parts. Having an experienced person on the job that’s solely responsible for the tech systems can make all the difference. We take a proactive approach to project management, planning, organizing, responding quickly and communicating properly every step of the way.

Wire Installation

It may be hidden from sight behind the walls, but the quality of the wire and cabling installation will critically affect the quality of the performance of your system: audio/video, security, CCTV, networking and communications. Whether a new build or upgrade to an existing space, we take pride in planning, selecting and installing wire and cabling to look as good behind the walls as it does in front. All to maximize performance and allow for easier maintenance or future upgrades.

Implementation

When it comes to putting all the pieces together, you need people with the right know-how and experience. A team that understands nuances of the different products and brands. A team that will work with skill, precision, and care. PHAND technicians take pride in executing your system design with quality craftsmanship so you always get the functionality and reliability you’re looking for. We value being on the cutting edge of technical engineering, taking ongoing education and staying up to date on the latest standards and best practices.

Programming

If you have a beautiful, high performance vehicle but can’t easily use it or drive it where you want to go, then it’s not so valuable. The same holds true with the user interface for your integrated technology system. We specialize in making sophisticated technology easy to use and simple for any user to get a high level of performance. We translate the different “languages” of the subsystems of audio/video, media, lighting, shading, climate, etc., so the control system speaks one language to you. And it’s easy to understand.

System Monitoring

Enjoy peace of mind, monitor functionality and optimize performance – all from the dashboard on a touchscreen or a secure app on your computer or smart device! Access real time information on the status of lighting, temperature, security, and more 24/7 whether you’re there or on the other side of the globe. IP Devices and service provider accounts are effectively managed including information and documents such as warranties and device manuals.

Maintenance & Support

Just as a vehicle needs regular maintenance and over time will require service, it’s no different with technology and integrated systems. Based on your system, we can provide pre-scheduled maintenance and adjustments to ensure you’re always running at optimal levels. And as technology advances and new capabilities, software updates and firmware relevant to your space become available, we’ll keep you up to date on it. If something goes wrong, we’ll be there to fix it quickly. We’re there when you need us and are a trusted advisor you can count on. Check out our Support Plans.

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